Privacy Policy

Kings Support Group Ltd Privacy Policy

Kings Support Group Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a safe, transparent and responsible way. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, contact us or use our services.

We comply with all relevant UK data protection laws, including:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018 (DPA)

• Privacy and Electronic Communications Regulations (PECR)

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By using our website, you agree to the practices described in this policy.

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1. Who We Are

Kings Support Group Ltd
Company Number: 17010152

Post: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@kingssupportgroup.co.uk
Website: www.kingssupportgroup.co.uk

We are the “data controller”, meaning we decide how your personal data is used.

2. What Personal Data We Collect

We may collect the following types of information:

Information you provide directly

• Name

• Email address

• Phone number

• Organisation details (if applicable)

• Enquiry or message content

• Referral information (if you submit a referral form)

• Consent preferences

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Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on pages

• Cookies and tracking data

Sensitive information (only if provided voluntarily)

If you submit a referral or support enquiry, we may collect:

• Health information

• Support needs

• Risk information

• Background information

We only collect sensitive data where necessary and with your explicit consent.

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Process referrals

• Provide supported accommodation services

• Improve our website and user experience

• Send updates or newsletters (only if you opt in)

• Maintain safety and compliance

• Meet legal or regulatory obligations

We will never sell your data to third parties.

4. Legal Basis for Processing

We process your data under one or more of the following lawful basis:

• Consent – when you opt in to receive communications

• Contract – when we need your data to provide services

• Legal obligation – safeguarding, regulatory requirements

• Legitimate interests – improving our services, responding to enquiries

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using:

• Encrypted systems

• Password protected devices

• Secure email platforms

• Restricted access for authorised staff only

We retain data only for as long as necessary for the purpose it was collected.

6. Sharing Your Data

We may share your data with:

• Local authorities

• Support agencies

• Referral partners

• Emergency services (if required for safety)

• IT service providers (for secure hosting and email services)

We only share data when necessary and always in line with UK GDPR.

7. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve functionality

• Analyse website traffic

• Enhance user experience

You can manage or disable cookies through your browser settings.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Make a complaint to the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact:
info@kingssupportgroup.co.uk

9. Opt‑In Consent Statement

When submitting forms on our website, you may be asked to agree to the following:

“I consent to Kings Support Group Ltd collecting and using my personal information for the purpose of responding to my enquiry or processing my referral. I understand that I can withdraw my consent at any time by contacting info@kingssupportgroup.co.uk.”

Consent is never assumed. You must actively tick a box or select “Yes" or submit a referral form to provide consent”.

10. Withdrawing Consent

You can withdraw your consent at any time by emailing:

info@kingssupportgroup.co.uk

Once withdrawn, we will stop processing your data unless required by law (e.g., safeguarding or regulatory obligations).

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Kings Support Group Ltd

Post: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@kingssupportgroup.co.uk 
Website: www.kingssupportgroup.co.uk 

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